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Términos y condiciones/Preguntas frecuentes
Estamos constantemente utilizando nuestras experiencias y sugerencias para mejorar esta página.
APROBACIÓN DEL ARTE Y EXENCIÓN DE RESPONSABILIDAD DE LA PRUEBA
Confirm the work order and mock-up sent in FULL for Accuracy. It is the customer's responsibility to check on content and image errors before approving the mockup.
Action required: Respond with "Approved" or what changes are needed.
Please note: Virtual mockups are only to provide a basic representation of what the finished garment will look like. Color is not representative of the actual ink color used. Item color and print colors may vary based on monitor resolution, settings, and other environmental factors and should be used for reference only. Electronic device screens vary based on color calibrations.
Once "Approved" From this point forward, items/apparel will be ordered and/or put into production; thus any cancellation will incur a 20% restocking fee and a 3.1% credit card refund processing fee.
Printed "Approved" orders are not returnable or refundable for any reason.
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Art Work
T-Shirts Etc. West Houston cannot be held responsible for the resolution of prints using any images not converted into vector files. Any picture files using pixels will be printed as sent.
T-Shirts Etc. West Houston has the right to refuse any print job they believe might infringe on copyrights, trademarks, or designs.
Not Responsible Disclaimer: T-Shirts Etc. won't be liable if you, the customer, provide infringing content. The responsibility to ensure copyright clearance falls on the customer/provider.
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Print Placement and Tolerance
T-Shirts Etc. will use their industry knowledge and expertise to position the design for the best overall fit unless advised otherwise.
Prints falling within a tolerance range of +/- 1 inch are considered acceptable and deviations within the tolerance will not be considered misprints and will not qualify for reprints or refunds from T-Shirts Etc. West Houston.
T-shirts Etc. West Houston requests customers to communicate their expectations clearly before placing their orders. Discuss the design, desired placement if any, and tolerance guidelines. This will help manage expectations and ensure customers are happy with the final product.
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Turnaround Time
Turnaround times are subject to shipping and production delays and start once the work order and mock-up are fully approved AND once the invoice is paid 50% and/or in full.
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Apparel Sizing
All sizes 2XL and above cost $2.50 more for each corresponding size. For example, 2XL costs $2.50 more, 3XL $5.00 more, 4XL and up $7.50 more.
A size range from toddler/youth-adult shirts could need multiple design sizes and results in minimums needed for each size.
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Policy for Items Brought In/Print-Only Garment Disclaimer:
We aim for flawless prints, but occasional printing errors (like misprints or machine/human error) can occur. We cannot be responsible for replacing customer-supplied garments damaged during the printing process.
In the event of a print error on your supplied item, we offer one of two solutions:
1) Either reprint the design for free on a replacement garment you provide.
2) Or refund the print cost for the damaged item.
Please note: Digitizing and vector fees are non-refundable.
Action Required: Please reply with "Acknowledged" to confirm your understanding.
We are happy to embellish your personal garments, but we cannot accept items with an MSRP greater than $50. Unfortunately, our experience has shown that customers do not appreciate or understand our disclaimer policy for expensive items. In the rare event of a printing error, we are not responsible for replacing the garment. We will, however, reprint the design at no cost on a new garment you provide or refund the original printing fee. We also reserve the right to refuse service if we are uncomfortable or unconfident about decorating the garment.
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CHANGES TO A CONFIRMED AND PAID ORDER
Changes to confirmed orders will incur a $50.00 change order fee plus any addition on costs and may also possibly delay your order due date provided.
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UNDER RUNS AND SPOILAGES
We try our best for accuracy but allow up to 3% under-runs/spoilage for orders over 100 shirts, and 10% for smaller orders. Reprints will only be done for spoilage exceeding 10 shirts per design. Consider ordering extras!
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RETURNED CHECKS
Bounced checks will incur a $30 fee.
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Credit Card Processing
The invoice by default will be set for CC payment with a 3.1% processing fee.
No-fee payment can be made using Check or Zelle (Email: orders@tsetcwh.com (enrolled as Clutch City Services, Limited Liability), or Cash.
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GARMENT SATISFACTION DISCLAIMER
T-Shirts Etc West Houston inspects garments before printing, but cannot be held responsible for manufacturer defects. To ensure you have enough shirts for your needs, especially if the exact count is important, they recommend ordering 5% extra per size
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Safety Compliance
T-Shirts Etc West Houston strives to offer products that comply with applicable safety regulations. If products are intended for use by children, it is the customer's responsibility to ensure compliance with all relevant safety standards.
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PRICING
T-Shirts Etc West Houston reserves the right to update pricing without notice. If a reorder is requested, it is necessary for us to requote.
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RUSH
Rush fees (15-50%) are possible for faster orders. Subject to workload, product & artwork.
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Ink Change
Ink change: $10/color (min 12 shirts). This applies when switching colors for the same design (e.g. yellow to red ink on black & white shirts).
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QUALITY ASSURANCE
We triple-count shirts and inspect each garment, but mistakes can happen. Please check your order within 72 hours. We'll reprint errors on our dime but don't offer refunds
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OUT OF STOCK ITEMS
We order garments after an order is confirmed with an invoice payment. If an item is out of stock, we'll suggest replacements for your approval.
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Garment Disclaimer
We inspect garments, but can't guarantee manufacturer defects (color, stitching, labeling, holes, etc.). We recommend ordering 5% extra for exact counts when needed.
Color Consistency Disclaimer: Color may vary slightly due to manufacturer practices (sometimes garments are re-dyed)
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Photo/Video Release Statement
When opting to the photo/video release, you consent T-Shirts Etc. West Houston affiliates to employ shared media. You agree that such photography, film, and/or recording may be used in media throughout the universe for requested purposes by T-Shirts Etc. WH, without compensation to you.
You release T-Shirts Etc. WH and its affiliates, and their successors, assigns, and licensees, are released from all liability in connection with such photography, film, or other recording. We attribute credit to all photographers (if provided) and ask for permission before posting/sharing/printing any content.
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Communication/Message Recording Policy
By beginning or continuing communication with T-Shirts Etc. WH, you acknowledge and agree that this interaction may be recorded and transcribed for purposes including but not limited to quality assurance, training, accurate record-keeping, and the prevention and resolution of miscommunications.
Your participation constitutes your consent to such recording and transcription. We will take reasonable measures to secure and retain this data in accordance with our internal policies and applicable laws.
If you do not wish to be recorded, please inform us at the beginning of the communication, and we will make reasonable efforts to accommodate your request where feasible. Please note that while we strive for accuracy in transcriptions, they may not always be error-free.
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Image Disclaimer
T-Shirts Etc. West Houston cannot be held responsible for the resolution of prints using any images not converted into vector file s. Any picture files using pixels will be printed as sent.
Action Required: Please reply with "Acknowledged" to confirm your understanding.
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Payment Terms
* Company Policy - Invoice payment to get the order confirmed and into production process
* For No CC Fee - payment can be made using Check, Zelle (Email: orders@tsetcwh.com (enrolled as Clutch City Services, Limited Liability), or Cash. Please include the invoice number in the memo
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Artwork/Mockup Approval
Up-to 3 edits at no additional cost - thereafter $5 per edit.
Action required: Please respond with "Approved" or indicate the necessary changes.
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Artwork/Mockup Approval
* We do not accept returns for incorrect product color, size, or approved art. Printed orders are not returnable
*From this point forward, items are ordered; thus any cancellation will incur a 20% restocking fee and a 3.1% credit card refund processing fee.
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After approved Changes cannot be guaranteed
*From this point forward, items are ordered; thus any cancellation will incur a 20% restocking fee and a 3.1% credit card refund processing fee.
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Our Mockup Policy
To ensure we provide the highest quality service and meet your deadlines, we begin the official design process once your order is confirmed and paid.
Why we do this:
Accuracy: Our mockups are detailed production blueprints created with care to prevent errors.
Efficiency: This allows our team to focus on active orders and guarantee fast turnaround times for all customers.
Professional Files: If your artwork needs technical conversion by our specialists, your payment covers that service.
Note: If you need to visualize a concept before ordering, we recommend using free tools like Canva. Or we hope the product images provided can help provide a visualization.
Your Peace of Mind: We will never start production until you have reviewed and signed off on your final professional mockup.