ART APPROVAL AND PROOF DISCLAIMER
Your order does not not go into production until we get an email back with "PROOF APPROVED". Your art proof sent features your artwork sized to scale, so its the closest representation of how the items you order will look. Check it to make sure everything looks good as this is how the garment will be printed:
T- Shirts Etc West Houston, will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Printing can only be as good as the artwork. T-Shirts Etc West Houston will not be responsible for poor quality printing due to poor artwork and is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
One of the common requirements for all printing techniques is that it needs a high resolution file. Ideal is 300 d.p.i.
The turn around time on your order starts when the invoice is paid in full and we have all information required to complete your order meaning all artwork, all fonts & the Mocks have been approved.
For any and all orders that may be needed before the stated turnaround time, a rush fee will be applied.
OUT OF STOCK ITEMS
T-Shirts Etc West Houston is not responsible for items that are out of stock. All garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
CANCELLATION AND RESTOCKING FEES
Cancellations made after an order has been confirmed and paid will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order.
CHANGES TO A CONFIRMED AND PAID ORDER
Once an order is confirmed and paid for, production starts asap and any changes become constly and time consuming. Therefore, any changes made which is not due to a stock issues will be subject to a change fee of $50.00 in addition to the additional costs to make the changes.
Also, please be advised that any changes after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date.
UNDER RUNS AND SPOILAGES
Due to the nature of this business, T-Shirts Etc West Houston will not be held responsible for under-runs or spoilage for up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
There will be a $30.00 returned check fee.
T-Shirts Etc West Houston reserves the right to change pricing without notice.
GARMENT SATISFACTION DISCLAIMER
If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate without printing. Blank samples will not credit to the cost of your order.
T-Shirts Etc West Houston is also not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Every garment goes through a quality check as it comes off of the press, but there are times where some mistakes will make it out the door. It is customer responsibility to check over garments as received and it be their final quality assurance check lies in the hands of you, our customer..
T-Shirts Etc West Houston allows an industry standard of a 72 hour window from the time goods received to notify us of any issues with the order and will not be responsible for if notified after the timeframe.